Store Manager

ARRO Coffee; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading coffee company in London is looking for a passionate Store Manager to oversee daily operations and inspire a team. The ideal candidate will have a strong appreciation for quality coffee, exceptional service skills, and leadership experience. Join a vibrant environment where customer experience is paramount, and help shape a beloved café destination.

Qualifications

• Proven experience as a Store Manager in a café or hospitality environment.
• Strong barista skills with a solid understanding of coffee preparation techniques.

Responsibilities

• Lead, train, and develop your team for exceptional customer service.
• Manage all aspects of store operations, including staffing and inventory.

Skills

Leadership

Communication

Problem Solving

Customer Service

Education

Store Manager Experience

Tools

Espresso Equipment

Job description

2 days ago Be among the first 25 applicants

Job Description

We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!

Job Description

We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!

Key Responsibilities

**Leadership & Team Management:**

• Lead, train, and develop your team to consistently deliver exceptional customer service.
• Foster a positive and inclusive work environment by coaching, training, and supporting team members.
• Oversee staff scheduling to ensure adequate coverage and efficient store operations.
  
  

Operational Management

• Manage all aspects of store operations, including staffing, inventory management, and financial performance.
• Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times.
• Monitor inventory levels, and place orders for supplies as needed.
• Handle customer enquiries, feedback, and complaints with professionalism and empathy.
  
  

Sales & Financial Performance

• Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
• Collaborate with corporate teams on marketing initiatives, product launches, and store events.
  
  

Compliance & Safety

• Ensure compliance with company policies, procedures, and health and safety regulations.
• Maintain a thorough understanding of food safety regulations and best practices
  
  

Skills & Experience

• Proven experience as a Store Manager, in a café or hospitality environment.
• **Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment.**
• Demonstrated ability to lead and motivate a team in a fast-paced environment.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness.
• Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays.
• Passionate about creating memorable customer experiences and fostering a positive workplace culture.
  
  

About Us

At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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