Assistant Store Manager - Heathrow T5

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager for their Heathrow T5 location. The role involves guiding a team to achieve sales targets while ensuring exceptional customer service. Candidates should possess strong leadership and communication skills, with a proven track record in retail management. Benefits include a quarterly bonus, discounts, and health services.

Benefits

Quarterly discretionary bonus schemes

30% company discount on products

Exclusive deals via TELUS Health

Access to digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life assurance

Colleague networks and support

Volunteer opportunities

Qualifications

• Previous supervisory or management experience in retail.
• Strong communication skills.
• Proven track record of achieving sales targets.

Responsibilities

• Support Store Manager in running operations and achieving sales.
• Create a positive team culture through recruiting and training.
• Analyze sales data for informed decision-making.

Skills

Leadership

Communication

Sales Targets

Coaching

Customer Service

Job description

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Assistant Store Manager - Heathrow T5, London

Client:

JD Group

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

016c0d9e4416

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

• Support the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Set clear sales goals, track performance, and evolve processes for continuous store growth.
• Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to increase store success.
• Analyze sales data and financial reports to make quick, well-informed decisions alongside the Store Manager, identifying opportunities operationally & commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, address inquiries, and resolve complaints professionally.
• Assist in managing day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the budget.

Skills and Experience :

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail & understanding of the latest trends and competitors.
• Experience in coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience analyzing KPI data for commercial decisions.
• Keen eye for detail & commerciality. Visual merchandising experience is advantageous.
• Promote JD Group values to stakeholders.

Benefits include:

• Quarterly discretionary bonus schemes.
• Company discount of 30% on many products in-store and online.
• Exclusive deals and discounts via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Colleague networks and support initiatives.
• Volunteer opportunities and JD Foundation involvement.