Store Manager

Your Recruitment Coach Limited; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Your Recruitment Coach is seeking a Store Manager for a well-established tiles retailer in Surrey. You will lead a small sales team, run day-to-day store operations, and ensure top-tier customer service and store presentation.

You will drive sales, build lasting customer relationships, manage stock and orders, and maintain CRM records to deliver an exceptional in-store experience. The salary is around £50,000 per year.

Qualifications

• Experience as Retail Manager or Store Manager.
• Proven ability to lead a team and drive sales.
• Excellent customer service and communication skills.
• Ability to manage store operations and CRM records.

Responsibilities

• Managing, motivating and developing a small retail sales team.
• Taking responsibility for the day-to-day running of the store.
• Driving sales performance and achieving business targets.
• Delivering outstanding customer service and building long-term customer relationships.
• Welcoming customers and understanding their individual requirements.
• Providing product advice and helping customers make informed purchasing decisions.
• Managing quotations, orders, payments and deliveries.
• Ensuring the store is presented to the highest possible standard.
• Managing staff rotas, appointments and daily operational requirements.
• Handling customer queries, complaints and after-sales issues professionally.
• Maintaining accurate customer records and updating the CRM system.
• Identifying opportunities to increase sales and improve store performance.

Skills

Retail management

Team leadership

Customer service

Sales-driven

Communication skills

Store operations

Tools

CRM software

Job description

Store Manager

Location: Surrey Salary: £50,000

Are you an experienced Retail or Store Manager looking for an exciting new opportunity?

Your Recruitment Coach are currently looking for a Retail Manager / Store Manager to join one of their well-established and highly successful clients.

About the Company

Our client specialises in sourcing and supplying high-quality natural stone and porcelain tiles to customers across the UK.

With a reputation for exceptional craftsmanship, stylish collections and outstanding customer service, they work with homeowners, designers and trade professionals to bring beautiful spaces to life.

As a growing and dynamic business, they pride themselves on their knowledgeable team, supportive working environment and commitment to excellence.

Overview of the Role

As Retail Manager / Store Manager, you will take responsibility for the day-to-day running of the store, leading a small sales team and ensuring the highest standards of customer service, presentation and sales performance.

You will be a hands-on manager who leads by example, motivates the team and creates a welcoming and professional retail environment.

You will play a key role in driving sales, developing customer relationships, managing daily operations and ensuring every customer receives an exceptional experience.

Key Responsibilities

• Managing, motivating and developing a small retail sales team.
• Taking responsibility for the day-to-day running of the store.
• Driving sales performance and achieving business targets.
• Delivering outstanding customer service and building long-term customer relationships.
• Welcoming customers and understanding their individual requirements.
• Providing product advice and helping customers make informed purchasing decisions.
• Managing quotations, orders, payments and deliveries.
• Ensuring the store is presented to the highest possible standard.
• Managing staff rotas, appointments and daily operational requirements.
• Handling customer queries, complaints and after-sales issues professionally.
• Maintaining accurate customer records and updating the CRM system.
• Identifying opportunities to increase sales and improve store performance.

Skills & Experience

Essential and desirable experience:

• Previous experience as a Retail Manager, Store Manager, Assistant Manager or similar.
• Proven experience managing and motivating a team.
• A strong commercial awareness with a track record of driving sales.
• Excellent customer service and communication skills.
• Confident building relationships with customers and colleagues.
• Strong organisational and time management skills.
• Ability to work in a busy, fast-paced retail environment.
• A hands‑on approach with the ability to lead by example.