Store Manager

Your Recruitment Coach Ltd; Redhill; On-site; GBP 45,000 - 55,000; Full time

Job summary

Your Recruitment Coach Ltd is seeking a Store Manager to take overall responsibility for day-to-day store operations in Surrey. You will lead a small sales team, drive sales performance, and ensure exceptional customer service and store presentation.

The role requires hands-on leadership, strong people management, and the ability to build lasting customer relationships while delivering results in a busy retail environment.

Qualifications

• Previous experience as a Retail Manager or Store Manager.
• Proven experience managing and motivating a team.
• Strong commercial awareness with a track record of driving sales.
• Excellent customer service and communication skills.
• Ability to work in a busy, fast-paced retail environment.

Responsibilities

• Managing, motivating and developing a small retail sales team.
• Taking responsibility for the day-to-day running of the store.
• Driving sales performance and achieving business targets.
• Delivering outstanding customer service and building long-term customer relationships.
• Welcoming customers and understanding their individual requirements.
• Providing product advice and helping customers make informed purchasing decisions.
• Managing quotations, orders, payments and deliveries.
• Ensuring the store is presented to the highest possible standard.
• Managing staff rotas, appointments and daily operational requirements.
• Handling customer queries, complaints and after-sales issues professionally.
• Maintaining accurate customer records and updating the CRM system.
• Identifying opportunities to increase sales and improve store performance.

Skills

Retail management

Team leadership

Customer service

Communication

Sales awareness

Organisational skills

Job description

Store Manager

Location: Surrey Salary: £50,000

Are you an experienced Retail or Store Manager looking for an exciting new opportunity?

Your Recruitment Coach are currently looking for a Retail Manager / Store Manager to join one of their well-established and highly successful clients.

About the Company

Our client specialises in sourcing and supplying high-quality natural stone and porcelain tiles to customers across the UK.

With a reputation for exceptional craftsmanship, stylish collections and outstanding customer service, they work with homeowners, designers and trade professionals to bring beautiful spaces to life.

As a growing and dynamic business, they pride themselves on their knowledgeable team, supportive working environment and commitment to excellence.

Overview of the Role

As Retail Manager / Store Manager, you will take responsibility for the day-to-day running of the store, leading a small sales team and ensuring the highest standards of customer service, presentation and sales performance.

You will be a hands-on manager who leads by example, motivates the team and creates a welcoming and professional retail environment.

You will play a key role in driving sales, developing customer relationships, managing daily operations and ensuring every customer receives an exceptional experience.

Key Responsibilities

• Managing, motivating and developing a small retail sales team.
• Taking responsibility for the day-to-day running of the store.
• Driving sales performance and achieving business targets.
• Delivering outstanding customer service and building long-term customer relationships.
• Welcoming customers and understanding their individual requirements.
• Providing product advice and helping customers make informed purchasing decisions.
• Managing quotations, orders, payments and deliveries.
• Ensuring the store is presented to the highest possible standard.
• Managing staff rotas, appointments and daily operational requirements.
• Handling customer queries, complaints and after-sales issues professionally.
• Maintaining accurate customer records and updating the CRM system.
• Identifying opportunities to increase sales and improve store performance.

Skills & Experience

• Previous experience as a Retail Manager, Store Manager, Assistant Manager or similar.
• Proven experience managing and motivating a team.
• A strong commercial awareness with a track record of driving sales.
• Excellent customer service and communication skills.
• Confident building relationships with customers and colleagues.
• Strong organisational and time management skills.
• Ability to work in a busy, fast-paced retail environment.
• A hands-on approach with the ability to lead by example.

Interested?

If you are an experienced Retail Manager or Store Manager looking for your next challenge, we would love to hear from you.