Retail Store Supervisor: Customer Champion & Team Leader

Talosats Careers; England; Remote; GBP 24,000 - 30,000; Full time

Job summary

Bestway Group is looking for an ambitious Store Supervisor to oversee daily operations, deliver first class customer service and ensure the store aligns with brand standards. You will lead a small team, train new staff, and drive promotions to maximise sales.

You must be able to work flexible shifts from early morning to late evening, communicate effectively with colleagues and the local community, and maintain high standards under pressure.

Qualifications

• Excellent communication skills.
• High personal and professional standards.
• Strong decision-making skills.
• Ability to delegate tasks and activities.
• Ability to work under pressure and handle challenging situations.
• Ability to manage a diverse range of activities, prioritise and multitask.
• Flexibility to work 7 days a week.

Responsibilities

• Provide first class customer service.
• Present the store in-line with the company brand standards guidelines.
• Promptly resolve or report all issues affecting the customer experience.
• Communicate positively with all colleagues, offering advice and assistance when needed.
• Build relationships with the local community to develop a positive representation of the brand.
• Ensure Company Policies and Procedures are being always followed and adhered to.
• Upsell and promote our company wide promotions.
• Provide training to new members of the team.
• Continually advance your product knowledge and that of other employees.
• Must be able to work flexible shift patterns throughout the trading day (6am - 10pm).
• Ensure store control guidelines are followed by all team members.

Skills

Customer service

Store presentation

Communication

Delegation

Multitasking

Adaptability

Job description

Bestway Group is looking for an ambitious Store Supervisor to oversee daily operations, deliver first class customer service and ensure the store aligns with brand standards. You will lead a small team, train new staff, and drive promotions to maximise sales.

You must be able to work flexible shifts from early morning to late evening, communicate effectively with colleagues and the local community, and maintain high standards under pressure.