Deputy Store Manager: Lead Service & Growth

Talosats Careers; Colton; Remote; GBP 26,000 - 36,000; Full time

Job summary

Bestway Group in the United Kingdom is seeking a Deputy Store Manager to support the Store Manager and lead the store team to deliver outstanding customer experience while maximizing profitability and ensuring compliance with legislation.

You will work closely with head office teams, develop the team, present the store to brand standards, and represent Bestway in the local community. This role offers opportunities for growth within a large, diversified retail group.

Qualifications

• Excellent communication skills.
• High personal and professional standards.
• Strong decision-making skills, and a sense of responsibility.
• Experience in delivering a compliant environment through processes and procedures.
• Experience in effectively managing and motivating a team.
• The ability to effectively delegate tasks and activities.
• The ability to work under pressure and deal with challenging situations professionally.
• Sound business awareness, with the ability to comprehend and respond to business reports.

Responsibilities

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Help deliver action plans to develop and improve store performance
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity

Skills

Communication

Leadership

Decision making

Team management

Prioritisation

Resilience

Business awareness

Job description

Bestway Group in the United Kingdom is seeking a Deputy Store Manager to support the Store Manager and lead the store team to deliver outstanding customer experience while maximizing profitability and ensuring compliance with legislation.

You will work closely with head office teams, develop the team, present the store to brand standards, and represent Bestway in the local community. This role offers opportunities for growth within a large, diversified retail group.