Retail Team Lead - Customer Experience & Training

Talosats Careers; Charlton Down; Remote; GBP 20,000 - 26,000; Full time

Job summary

Bestway Group is seeking an ambitious Supervisor to join our Store, offering rewarding career paths, a strong team culture and real progression opportunities.

You will provide first‑class customer service, present the store to brand standards, resolve issues, train new staff, promote company promotions and build relationships with the local community. Flexibility is essential as we trade seven days a week, with shifts from 6am to 10pm to cover all trading hours.

Qualifications

• Excellent communication skills.
• High personal and professional standards.
• Strong decision‑making and sense of responsibility.
• Ability to effectively delegate tasks and activities.
• Ability to work under pressure and deal with challenging situations professionally.
• Ability to manage a diverse range of activities – to prioritise and multitask.
• Flexibility, as we trade 7 days a week.

Responsibilities

• Provide first class customer service.
• Present the store in-line with the company brand standards guidelines.
• Promptly resolve or report all issues affecting the customer experience.
• Communicate positively with all colleagues, offering advice and assistance when needed.
• Build relationships with the local community to develop a positive representation of the brand.
• Ensure Company Policies and Procedures are being always followed and adhered to.
• Upsell and promote our company wide promotions.
• Provide training to new members of the team.
• Continually advance your product knowledge and that of other employees.
• Must be able to work flexible shift patterns throughout the trading day (6am - 10pm).
• Ensure store control guidelines are followed by all team members.

Skills

Communication

High standards

Decision making

Delegation

Pressure handling

Multitasking

Flexibility

Job description

Bestway Group is seeking an ambitious Supervisor to join our Store, offering rewarding career paths, a strong team culture and real progression opportunities.

You will provide first‑class customer service, present the store to brand standards, resolve issues, train new staff, promote company promotions and build relationships with the local community. Flexibility is essential as we trade seven days a week, with shifts from 6am to 10pm to cover all trading hours.