Store Leadership Coach: Elevate Customer Experience

The Boots Company PLC; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots Opticians is seeking an Assistant Manager to lead a team and enhance the customer journey across the store. You will work closely with the Store Manager to deliver the commercial plan, manage operations and clinical activities, and contribute to team development through targeted training.

Essential requirements include GOC registration, customer-facing experience, and a proactive learning mindset. You will also support rotas, performance discussions and reviews as part of daily

Qualifications

• GOC Registered.
• Experience working in a customer facing role.
• Desire to learn.
• Led or coached a team.

Responsibilities

• Lead and inspire a team to deliver an exemplary customer journey.
• Play a key role in delivering the store's commercial plan.
• Manage store operations and clinical activities including pre-screening and dispensing.
• Create rotas, conduct return-to-work reviews and performance management.
• Support development through Boots' training programmes.

Skills

Customer service

Team leadership

Communication

Education

GOC Registered

Job description

Boots Opticians is seeking an Assistant Manager to lead a team and enhance the customer journey across the store. You will work closely with the Store Manager to deliver the commercial plan, manage operations and clinical activities, and contribute to team development through targeted training.

Essential requirements include GOC registration, customer-facing experience, and a proactive learning mindset. You will also support rotas, performance discussions and reviews as part of daily