Store Team Leader – Optics & Customer Experience

Meeveem Limited; Folkestone; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts for you and a 2nd/+

Clinical and non-clinical career dev

Job summary

Boots Opticians is seeking an Assistant Manager to lead and inspire the team, delivering an exemplary customer journey and supporting the Store Manager in executing commercial plans to grow the business.

This role covers customer service, store operations and clinical activities such as patient pre-screening, dispensing, accuracy checks, and coaching others; you will handle rotas, return-to-work reviews and performance management.

Qualifications

• Experience working in a customer facing role.
• Desire to learn.
• Led or coached a team.

Responsibilities

• Lead and inspire the team to deliver an exemplary customer journey.
• Work with the Store Manager to create and implement the commercial plan to grow the business.
• Manage store-wide operations, including rotas and performance reviews.

Skills

Customer facing experience

Willingness to learn

Leadership or coaching

Job description

Boots Opticians is seeking an Assistant Manager to lead and inspire the team, delivering an exemplary customer journey and supporting the Store Manager in executing commercial plans to grow the business.

This role covers customer service, store operations and clinical activities such as patient pre-screening, dispensing, accuracy checks, and coaching others; you will handle rotas, return-to-work reviews and performance management.