Assistant Store Manager - Lead Team & Customer Experience

Boots UK; Wilmslow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development

Flexible benefits

Counselling access

Enhanced leave pay

Job summary

Boots Opticians is recruiting an Assistant Manager to lead a store team and deliver an exceptional customer journey. You will work closely with the Store Manager to execute the commercial plan and help the business grow.

Your role spans customer service, operations, and clinical tasks, with opportunities to develop leadership and clinical knowledge through Boots’ training programs. You will manage rotas, conduct returns-to-work reviews and performance discussions, while supporting team

Qualifications

• Experience working in a customer facing role.
• Desire to learn and develop in a retail/optics environment.
• Experience leading or coaching a team in a store setting.

Responsibilities

• Lead and inspire your team to deliver an exemplary customer journey.
• Collaborate with the Store Manager to implement the commercial plan.
• Create and maintain rotas, manage performance and conduct reviews.
• Support the clinical activities and staff development of team members.

Skills

Customer service experience

Desire to learn

Led or coached a team

Job description

Boots Opticians is recruiting an Assistant Manager to lead a store team and deliver an exceptional customer journey. You will work closely with the Store Manager to execute the commercial plan and help the business grow.

Your role spans customer service, operations, and clinical tasks, with opportunities to develop leadership and clinical knowledge through Boots’ training programs. You will manage rotas, conduct returns-to-work reviews and performance discussions, while supporting team