Store Leader: Drive Sales & Service | 10–20% Bonus

Pandora; Liverpool; On-site; GBP 25,000 - 41,000; Full time

Benefits offered by this job

Monthly bonus 10–20%

Generous jewellery uniform allowance

Employee discount

Wear box access

Exclusive discounts platform

Health/wellbeing support

Parties and gifts

Career progression and training

Job summary

Pandora is seeking an Assistant Store Manager to lead from the shop floor and in retail operations. You will support the Store Manager in delivering commercial success, coach a high-performing team, and role‑model our selling ceremony for exceptional customer experience.

You will drive store performance, planning staff, and ensuring operational excellence while maintaining brand standards and delivering world-class service.

Qualifications

• Proven experience driving sales and profitability in store.
• A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high-performing team.
• Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs.
• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values.
• A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar.

Responsibilities

• Drive store performance by analysing sales, KPIs, and customer feedback to inform commercial decisions.
• Plan staffing levels in line with commercial needs and seasonal trends.
• Support Store Manager in leading and developing a diverse, inclusive and engaged team.
• Champion visual merchandising and brand guidelines to maximise commercial impact.
• Be Pandora ambassador on the shop floor, delivering world-class customer service.

Skills

Sales leadership

Communication skills

Organisational skills

Team leadership

Job description

Pandora is seeking an Assistant Store Manager to lead from the shop floor and in retail operations. You will support the Store Manager in delivering commercial success, coach a high-performing team, and role‑model our selling ceremony for exceptional customer experience.

You will drive store performance, planning staff, and ensuring operational excellence while maintaining brand standards and delivering world-class service.