Retail Keyholder: Lead by Example & Elevate Customer Moments

Moss; Nottingham; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Competitive salary

Performance incentives

Career progression & training

Job summary

Moss is seeking a Key Holder (24 Hours) in Nottingham to lead on the shop floor, welcome customers, and ensure smooth store operations. You will model Moss values and help the team deliver outstanding service.

You will build genuine connections, provide styling guidance, and handle opening/closing duties with ongoing training and career progression in a culture that values energy and individuality.

Qualifications

• Retail or leadership experience preferred.
• Excellent interpersonal skills and ability to connect with customers.
• Confidence in providing styling guidance and fashion advice.
• Willingness to learn and grow within the Moss culture.

Responsibilities

• Lead by example on the shop floor and support the team throughout the day.
• Create standout customer moments with warm welcomes, advice, and genuine connections.
• Drive store results through service that feels effortless and natural.
• Support opening, closing, and key operational duties to keep the store sharp.
• Assist on floor tasks, training, and feedback to peers, ensuring high standards.

Skills

Leadership

Customer service

Communication

Teamwork

Store operations

Job description

Moss is seeking a Key Holder (24 Hours) in Nottingham to lead on the shop floor, welcome customers, and ensure smooth store operations. You will model Moss values and help the team deliver outstanding service.

You will build genuine connections, provide styling guidance, and handle opening/closing duties with ongoing training and career progression in a culture that values energy and individuality.