Key Holder & Store Floor Leader

Moss Bros Group; Nottingham; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Real career progression

Ongoing training and development

Culture that celebrates individuality

Recognition for your contribution

Job summary

Moss Bros Group is seeking a proactive Key Holder (24 Hours) in Nottingham to lead on the shop floor and deliver exceptional customer experiences. You’ll welcome and advise customers, style outfits, and build genuine connections while supporting opening, closing and daily operations.

Ideal candidates bring energy, a positive attitude, and a willingness to learn and grow within a brand that values individuality and meaningful service.

Qualifications

• Experience leading by example on the shop floor.
• Ability to create standout customer moments through service and styling.
• Strong communication and relationship-building with customers and team.

Responsibilities

• Lead by example on the shop floor.
• Provide outstanding customer service and styling advice.
• Support the team with guidance and feedback throughout the day.
• Maintain store standards, visual presentation and stock processes.
• Take ownership of opening, closing and key operational tasks.
• Continue learning product knowledge and commercial awareness.

Skills

Leadership

Customer service

Communication

Styling

Team leadership

Job description

Moss Bros Group is seeking a proactive Key Holder (24 Hours) in Nottingham to lead on the shop floor and deliver exceptional customer experiences. You’ll welcome and advise customers, style outfits, and build genuine connections while supporting opening, closing and daily operations.

Ideal candidates bring energy, a positive attitude, and a willingness to learn and grow within a brand that values individuality and meaningful service.