Athletic Retail Team Lead – Customer Experience

Foot Locker EMEA; Leeds; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay £10.00–£14.12

28 days holiday (plus extra day yearly

Associate discount 30–50%

WellHub wellbeing options

Employee Assistance Program - Retail 


Company Sick Payscheme

Head Office Internships

Ambassador Programme

Development opportunities

Job summary

Foot Locker EMEA is hiring a Store Supervisor in Leeds to lead in-store teams, deliver exceptional customer experiences, and drive sales in line with company standards. You will mentor staff, manage day-to-day operations, and ensure merchandising and product knowledge are consistently applied.

Flexibility to work nights, weekends and holidays is required as part of a supervisory role. Ideal candidates bring 2+ years retail experience with at least 1 year in a supervisory role, strong leadership,

Qualifications

• At least 2 years of retail experience.
• At least 1 year of retail supervisor experience.
• Confident engaging customers to deliver elevated experience.
• Flexible availability including nights, weekends and holidays.
• Initiates completion of tasks without supervision.

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on products and collaborating with coworkers.
• Deliver sales, customer experience, merchandising, visual, and operational standards.
• Maintain personal and productivity goals.
• Uphold quality and productivity across store operations.
• Act as a partner between customers, sales associates, and store management.
• Learn and share product knowledge to meet customer needs.
• Stay aware of current product trends and stock knowledge.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Retail supervisor

Customer service

Leadership

Flexible hours

Job description

Foot Locker EMEA is hiring a Store Supervisor in Leeds to lead in-store teams, deliver exceptional customer experiences, and drive sales in line with company standards. You will mentor staff, manage day-to-day operations, and ensure merchandising and product knowledge are consistently applied.

Flexibility to work nights, weekends and holidays is required as part of a supervisory role. Ideal candidates bring 2+ years retail experience with at least 1 year in a supervisory role, strong leadership,