Store Leader & Coach - Customer Care & Ops

Boots UK; Worcester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced maternity/paternity/adoption—

Flexible benefits scheme; holiday buy

24/7 counselling and wellbeing support

Job summary

Boots UK in Worcester is seeking an Assistant Manager to lead a customer-facing team and ensure outstanding care and commercial results on the shop floor. You’ll coach staff, manage day-to-day operations, and take ownership of scheduling, stock, and compliance to deliver a trusted, welcoming store experience.

This hands-on leadership role focuses on balancing people, performance, and store operations while supporting career growth and developing the next level of leadership within the business.

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to take ownership of performance and drive results.
• Strong coaching and development skills with regular feedback.
• Good planning of rotas, absence, and workload priorities.
• Understanding of compliance, safety and operational standards.
• Collaborative, team-focused mindset with data-driven decision making.
• Customer care excellence paired with strong commercial awareness.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment that motivates and develops staff.
• Coach, develop and line manage your team with regular conversations and clear goals.
• Oversee day-to-day store operations including planning, scheduling and workload prioritisation.
• Maintain high standards of cleanliness, safety and ease of shopping.
• Take ownership of stock availability, costs and loss prevention.
• Ensure store compliance through audits, checks and risk assessments.
• Use data and insights to identify opportunities and drive action.
• Lead the store confidently in the absence of the Store Leader.

Skills

Team leadership

Performance ownership

Coaching & mentoring

Workforce planning

Compliance & safety

Collaborative mindset

Data-driven decisions

Customer focus & commercial

Education

NVQ2 Pharmacy Services (UK)

Job description

Boots UK in Worcester is seeking an Assistant Manager to lead a customer-facing team and ensure outstanding care and commercial results on the shop floor. You’ll coach staff, manage day-to-day operations, and take ownership of scheduling, stock, and compliance to deliver a trusted, welcoming store experience.

This hands-on leadership role focuses on balancing people, performance, and store operations while supporting career growth and developing the next level of leadership within the business.