People-First Team Lead & Store Operations Coach

Boots UK; Tonbridge; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Retirement savings

Employee discount

Discretionary bonus

Parental leave pay

Flexible benefits

Wellbeing support

Job summary

Boots UK is seeking an Assistant Manager to lead a store team, balance people, performance and operations, and own day-to-day running. You’ll coach staff, drive customer care and ensure compliant, efficient store standards.

You’ll report to the Store Manager, develop your team, manage rotas, and use data to improve performance. The role offers growth paths into senior leadership within Boots.

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to drive performance and deliver results.
• Strong planning with rotas, attendance and workload management.
• Understand compliance, safety and operational standards.
• Collaborative mindset to succeed in a team.
• Proficient in using data and store systems for decisions.
• Passionate about delivering customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to‑day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in‑store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Performance ownership

Coaching

Organisational skills

Compliance & safety

Collaboration

Data & systems literacy

Customer care & commercial focus

Education

NVQ2 in Pharmacy Services

Willingness to pursue Pharmacy qualification

Tools

Store systems

Reports & data

Job description

Boots UK is seeking an Assistant Manager to lead a store team, balance people, performance and operations, and own day-to-day running. You’ll coach staff, drive customer care and ensure compliant, efficient store standards.

You’ll report to the Store Manager, develop your team, manage rotas, and use data to improve performance. The role offers growth paths into senior leadership within Boots.