Store Leader & Brand Ambassador

The Works; Guildford; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks Discounts

Family Friendly Leave

Holiday – 33 days

Stream wage access

Can-Do Academy

Share Scheme

24/7 support via Retail Trust

Healthcare Cash Plan

Cycle to Work

Job summary

The Works is seeking a Retail Store Manager in the United Kingdom to lead a busy store in Guildford. You will manage a team, ensure excellent customer service, and drive sales through effective merchandising, stock control, and floor presentation.

You’ll recruit, train, and coach staff, manage rotas and payroll, and maintain health and safety standards. The role emphasizes brand ambassadorship and collaboration with regional and central teams to deliver initiatives.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

People development

Leadership

Data-driven decisions

Customer service

Store operations

Inventory management

Staff scheduling

Communication

Visual merchandising

Tools

EPoS tills

Back-office systems

Retail reporting tools

Job description

The Works is seeking a Retail Store Manager in the United Kingdom to lead a busy store in Guildford. You will manage a team, ensure excellent customer service, and drive sales through effective merchandising, stock control, and floor presentation.

You’ll recruit, train, and coach staff, manage rotas and payroll, and maintain health and safety standards. The role emphasizes brand ambassadorship and collaboration with regional and central teams to deliver initiatives.