Store Leader: Assistant Manager — Drive Service & KPIs

Starbucks Corp.; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks and one item of food on a

Bean stock options for all partners

Comprehensive training

30% partner discounts on food and bev

Life assurance

Home Sweet Loan

Employee Assistance Programme

Recognition schemes and monetaryAwards

Job summary

Starbucks Corp. in Birmingham is seeking an Assistant Manager to lead store operations, deliver outstanding customer experiences, and drive commercial results. You will work with the store leadership team to manage KPIs, coach partners, and implement new initiatives.

The role requires experience in leading a team in a fast-paced retail or hospitality environment and a growth mindset to develop your leadership career within Starbucks.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and manage KPIs.
• Growth mindset and appetite for developing leadership careers.

Responsibilities

• Lead shifts with a focus on delivering commercial results and customer experience.
• Take ownership of KPIs such as labour efficiency and sales performance.
• Observe partner performance, coach and provide feedback.
• Mentor and train partners to ensure consistent service quality and efficiency.
• Lead new initiatives and product launches at store level and embed them in operations.
• Maintain compliance with health and safety, food safety and security standards.

Skills

Team leadership

Customer focus

Commercial acumen

Growth mindset

Decision making

Job description

Starbucks Corp. in Birmingham is seeking an Assistant Manager to lead store operations, deliver outstanding customer experiences, and drive commercial results. You will work with the store leadership team to manage KPIs, coach partners, and implement new initiatives.

The role requires experience in leading a team in a fast-paced retail or hospitality environment and a growth mindset to develop your leadership career within Starbucks.