Store Lead: Shift Manager, KPI Hero & Growth Path

Starbucks EMEA; Glasgow; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks and one item of food on-sh

Bean stock options for all partners

Comprehensive training and Starbucks G

30% partner discount on food/bev

Perks at Work discounts

Life assurance

Home Sweet Loan

24/7 Employee Assistance Programme

Recognition schemes and awards

Great long-term career opportunities

Job summary

Starbucks EMEA in the United Kingdom is seeking an Assistant Manager to drive exceptional customer experiences and sales performance. You will lead a dynamic store team, own daily operations, and deliver on KPIs while upholding Starbucks standards. This role offers growth toward deputy store manager and beyond.

You’ll coach partners, manage shifts, and implement initiatives with a growth mindset. Training and development opportunities are provided to help you advance within the brand.

Qualifications

• Previous experience leading a team in a fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and drive KPIs.
• Strong customer focus and brand standards.
• Growth mindset and leadership development focus.

Responsibilities

• Lead shifts with focus on commercial results and customer experience.
• Own KPIs such as labour, waste, and sales performance.
• Ensure shift deployment meets planned roles and routines.
• Coach partners and provide timely feedback.
• Recognise partner achievements and manage duty shifts.
• Uphold brand and operational standards.
• Use data to improve shift performance and decisions.
• Train and develop partners for quality and efficiency.
• Lead new initiatives and product launches at store level.
• Maintain health, food safety and security standards.

Skills

Leadership

Team management

Customer service

Commercial acumen

Operational excellence

Job description

Starbucks EMEA in the United Kingdom is seeking an Assistant Manager to drive exceptional customer experiences and sales performance. You will lead a dynamic store team, own daily operations, and deliver on KPIs while upholding Starbucks standards. This role offers growth toward deputy store manager and beyond.

You’ll coach partners, manage shifts, and implement initiatives with a growth mindset. Training and development opportunities are provided to help you advance within the brand.