Store Lead (Retail Supervisor) - Manchester (M/W/D)

ARC'TERYX; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a passionate Store Lead for their new location in Manchester. This role is perfect for someone who thrives in a dynamic retail environment and is excited about coaching a team to deliver outstanding customer experiences. As a key member of the leadership team, you will foster a culture of inclusivity and community engagement while managing store operations. If you're ready to embrace the outdoors and inspire others, this is the opportunity for you!

Qualifications

• 1+ years of leadership experience and 1-2 years in retail.
• Strong ability to coach and unlock potential in others.

Responsibilities

• Lead the store team to deliver exceptional guest experiences.
• Manage inventory and oversee daily store operations.

Skills

Leadership Experience

Customer Service

Time Management

Communication Skills

Flexibility

Tools

Point of Sale System

Job description

Your Opportunity at ARC'TERYX:

Arc'teryx is coming ! We open our newest Brand Store in Manchester and we are seeking our futures Store Lead (Retail Supervisor) !

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides (aka Sales Associates) and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.

You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

As an Arc'teryx Store Lead, here's what you'd be doing:

Leading in alignment with the Arc'teryx Vision, Purpose and Values

Supporting the entire in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment

Supporting Product Guides in delivering a world-class guest experience through authentically sharing technical product knowledge and, coaching and providing feedback to unlock their potential and support the store in reaching targets

Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week

Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)

Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in

Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising

Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management

Networking with potential partners to support events and to help maximize brand engagement in the community

Managing the opening and closing procedures for the store, as designed by the company and leadership team

Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels

Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Are you our next Store Lead?

You have one or more years of leadership experience, and 1 - 2 years of retail experience

You are excited by the opportunity of unlocking someone's potential, and coaching others comes naturally

You have a passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead

You are comfortable adhering to and enforcing health and safety guidelines at all times

You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives

You have strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed

You remain highly flexible and adaptable when faced with ambiguity

You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

You have strong written and verbal communication

Ability to lift up to 30 lbs

Details:

Hours: Full Time 40 hours per week (five days a week)

Compensation: Hourly - Base + Bonus

Expectations:

All employees' availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends.

All employees are expected to be available to work "Black Friday" and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.

You are fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and you perform the role responsibilities of the Store Lead as needed.

Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.

Equal Opportunity

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there's always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.