Store Guest Experience & Sales Leader

Aloyoga; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

AloYoga is seeking a Sales & Service Manager in Greater London to lead the in-store guest experience and team performance. You will drive sales targets, coach staff, and elevate talent aligned with Alo's guiding principles.

You will partner with the General Manager to implement the store strategy, manage budgets and metrics, and ensure exceptional guest connections through training and process improvements.

Qualifications

• Prior leadership experience in retail or related industry.
• Excellent interpersonal and written/verbal communication skills.
• Agile with ability to handle multiple tasks in a changing environment.
• Entrepreneurial mindset and strong personal accountability.
• Ability to lift up to 50 pounds and stand for long shifts.

Responsibilities

• Investigate and root cause sales opportunities and elevate processes.
• Oversee the Sales & Service team to deliver exceptional guest experiences.
• Build client relationships daily with customers.
• Ensure effective sales floor coverage and sales initiatives.
• Partner with the General Manager to implement Sales & Service strategy.
• Represent the business in meetings and monitor budgets and metrics.
• Plan schedules, recruit and develop talent, and ensure clear communication.
• Collaborate cross-functionally to support store goals and brand culture.

Skills

Leadership

Retail sales

Customer service

MS Office

Communication

Agile

Recruitment

Time management

Tools

MS Office

Job description

AloYoga is seeking a Sales & Service Manager in Greater London to lead the in-store guest experience and team performance. You will drive sales targets, coach staff, and elevate talent aligned with Alo's guiding principles.

You will partner with the General Manager to implement the store strategy, manage budgets and metrics, and ensure exceptional guest connections through training and process improvements.