Guest Experience & Sales Leader - Yoga Studio

ALO; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

ALO is seeking a Sales & Service Manager in Greater London to lead the Sales & Service team, drive exceptional guest experiences, and partner with the General Manager on business and budget planning. The role focuses on coaching staff, elevating product education, and achieving store sales targets.

You will represent the store's leadership, manage schedules, and ensure alignment with ALO's guiding principles while supporting a dynamic, customer-centric shopping environment.

Qualifications

• Leadership experience in retail leadership or similar
• Strong interpersonal and communication skills
• Coaching and feedback to develop team performance
• Customer-centric mindset with focus on guest experience
• Experience working in fast-paced retail environments
• Ability to manage multiple priorities and schedules
• Entrepreneurial spirit with ownership mindset
• Independent work ethic and accountability
• Aligns with ALO's guiding principles
• Ability to lift and move up to 50 pounds

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to deliver exceptional guest experience on the floor through staff coaching and product education
• Continue to build client relationships with customers on a daily basis
• Ensure effective sales floor coverage through workforce planning and selling initiatives
• Partner with the General Manager to shape the Sales & Service strategy for the store and implement it with the team

Skills

Leadership experience

Interpersonal skills

Coaching & feedback

Customer focus

Agile mindset

Time management

Entrepreneurial spirit

Independent work ethic

Brand alignment

Physical stamina

Tools

MS Office

Job description

ALO is seeking a Sales & Service Manager in Greater London to lead the Sales & Service team, drive exceptional guest experiences, and partner with the General Manager on business and budget planning. The role focuses on coaching staff, elevating product education, and achieving store sales targets.

You will represent the store's leadership, manage schedules, and ensure alignment with ALO's guiding principles while supporting a dynamic, customer-centric shopping environment.