Store Food Manager: Lead Operations & Customer Experience

Sainsbury's; Cambridge; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Holiday entitlement

Pension - employer match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Lifestyle offers

Job summary

Sainsbury's in the UK is seeking an experienced Food Manager to lead a high‑volume store operation in Cambridge. You’ll role‑model excellence, coach teams and drive seamless food hall performance to delight customers.

You’ll manage daily operations, ensure compliance, and support scheduling, performance management and colleague development. Strong leadership in a busy retail environment and a track record of delivering KPI targets are essential.

Qualifications

• Track record of delivering exceptional customer experiences.
• Experience leading teams in a fast-paced, customer-facing environment.
• Leadership in a high-volume, operational retail setting.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes while delivering great shop keeping and customer service.
• Ensure customers get the food they want, and manage scheduling and pay accurately.
• Oversee running the store when needed, giving direction and support to colleagues.
• Manage performance, disciplinaries and drive KPI achievement.

Skills

People leadership

Customer service

Coaching

Job description

Sainsbury's in the UK is seeking an experienced Food Manager to lead a high‑volume store operation in Cambridge. You’ll role‑model excellence, coach teams and drive seamless food hall performance to delight customers.

You’ll manage daily operations, ensure compliance, and support scheduling, performance management and colleague development. Strong leadership in a busy retail environment and a track record of delivering KPI targets are essential.