Store Food Hall Leader: Elevate Customer Experience

Sainsbury's; Ospringe; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's is looking for an experienced Food Manager to lead our store's food hall operations and coach a high-performing team. You’ll model standards, ensure compliance, and deliver exceptional customer service while driving efficiency and consistency across shifts.

You'll manage performance, scheduling, and disciplinary matters, with responsibility for running the store when needed and ensuring colleagues are supported to meet targets and delight customers with great food availability and

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations matters.
• Leads operations and can operate alone in the absence of more senior management.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing passion and flare for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, providing direction and support to deliver for the customer.

Skills

People management

Team leadership

Customer service

KPI delivery

Disciplinary handling

Job description

Sainsbury's is looking for an experienced Food Manager to lead our store's food hall operations and coach a high-performing team. You’ll model standards, ensure compliance, and deliver exceptional customer service while driving efficiency and consistency across shifts.

You'll manage performance, scheduling, and disciplinary matters, with responsibility for running the store when needed and ensuring colleagues are supported to meet targets and delight customers with great food availability and