Food Hall Manager: Lead Operations & Customer Experience

Sainsbury’s Group; Bulwell; Presencial; GBP 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus

Free meals and drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Descripción de la vacante

Sainsbury's Group is seeking a Store Manager to lead store operations with a clear focus on customer service, product availability and compliance. You will coach teams, drive performance against KPIs, manage disciplinary matters, and ensure payroll and scheduling accuracy.

The role requires strong leadership in a high-volume retail environment, with a passion for delivering an exceptional customer experience and guiding colleagues to exceed targets and standards.

Formación

• Track record of delivering exceptional customer experiences.
• Experience leading teams in a dynamic, customer-facing environment.
• Leadership in high-volume, fast-paced operations.
• Proven success delivering KPIs across sales, stock, customer satisfaction, and engagement.
• Experience managing complex people matters with fairness.

Responsabilidades

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management, managing performance and capability, disciplinaries and scheduling/pay accuracy.
• At times you will assume overall responsibility for running the store, providing direction and support to deliver for the customer.

Conocimientos

People management

Customer service coaching

KPI delivery

Leadership

Disciplinary handling

Descripción del empleo

Sainsbury's Group is seeking a Store Manager to lead store operations with a clear focus on customer service, product availability and compliance. You will coach teams, drive performance against KPIs, manage disciplinary matters, and ensure payroll and scheduling accuracy.

The role requires strong leadership in a high-volume retail environment, with a passion for delivering an exceptional customer experience and guiding colleagues to exceed targets and standards.