Store Floor Team Leader: Elevate Service & Performance

Marks and Spencer; Lancashire; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, shape the in-store experience, and drive strong commercial results through a multi-skilled team.

The role requires confident, people-first leadership in a fast-moving retail environment, with a focus on delivering outstanding service, high standards, and continuous improvement.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive conversations and resilient under pressure.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire the team to deliver standout service and strong commercial results.
• Raise standards, manage safety, availability and operational excellence.
• Lead through change with energy and clear communication.

Job description

Marks and Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, shape the in-store experience, and drive strong commercial results through a multi-skilled team.

The role requires confident, people-first leadership in a fast-moving retail environment, with a focus on delivering outstanding service, high standards, and continuous improvement.