Store Floor Team Leader: Drive Results & Service

Marks and Spencer; Hedge End; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager to lead from the shop floor in our Operations team. You will set the pace, raise standards and inspire a high-performing team to deliver standout service and commercial results under pressure.

The role requires confident, people-first leadership in a fast-moving retail environment, with a focus on inclusion and delivering customers a great experience.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.

Responsibilities

• Lead from the front on the shop floor, setting pace and raising standards.
• Inspire and develop a multiskilled team to deliver outstanding service and strong commercial results.

Skills

Team leadership

Data-driven decisions

Coaching

Change leadership

Digital literacy

Job description

Marks & Spencer is seeking a Team Manager to lead from the shop floor in our Operations team. You will set the pace, raise standards and inspire a high-performing team to deliver standout service and commercial results under pressure.

The role requires confident, people-first leadership in a fast-moving retail environment, with a focus on inclusion and delivering customers a great experience.