Store Floor Lead & Opening Ops Coach

Marks & Spencer Group; Fort William; On-site; GBP 12,000 - 19,000; Full time

Job summary

Marks & Spencer Group seeks a Team Support Manager in Fort William to lead the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources to Serve, Sell and Fill and support store opening and closing tasks.

As a frontline role, you will coach colleagues, model excellent customer service, and maintain a clean, safe store environment. You may be required to respond as a key holder and support nearby stores when needed.

Responsibilities

• Lead the fill operation and ensure the salesfloor is ready to trade.
• Coordinate resource to deliver operational tasks during fill shifts.
• Lead the floor in the absence of the Colleague Manager and coach colleagues.

Job description

Marks & Spencer Group seeks a Team Support Manager in Fort William to lead the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources to Serve, Sell and Fill and support store opening and closing tasks.

As a frontline role, you will coach colleagues, model excellent customer service, and maintain a clean, safe store environment. You may be required to respond as a key holder and support nearby stores when needed.