Store Experience Leader: Customer & Ops Manager

Retail; Ipswich; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension contributions matched

Job summary

Sainsbury's is seeking a Customer Experience Manager for our Ipswich store. You will be responsible for delivering an outstanding customer experience across the store, including checkout and back of house, and will manage front-end operations and petrol station procedures where applicable.

You will lead a team with a focus on coaching, performance management, and ensuring payroll and scheduling accuracy, stepping in to run the store in the absence of senior management.

Qualifications

• A track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in a dynamic, customer-facing environment with high performance.
• Leadership in a fast-paced, operational setting ensuring daily operations run smoothly.
• Proven ability to drive KPIs across sales, stock availability, customer satisfaction, and engagement.
• Experience managing complex people matters with fairness and confidence.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation and ensure customers are served per expectations.
• Oversee operations in the petrol station if applicable.
• Lead people management including performance, disciplinaries, scheduling and pay.
• Occasionally assume overall store responsibility and provide direction to colleagues.

Skills

Customer experience leadership

People management

KPI delivery

Disciplinary handling

High-volume operations

Job description

Sainsbury's is seeking a Customer Experience Manager for our Ipswich store. You will be responsible for delivering an outstanding customer experience across the store, including checkout and back of house, and will manage front-end operations and petrol station procedures where applicable.

You will lead a team with a focus on coaching, performance management, and ensuring payroll and scheduling accuracy, stepping in to run the store in the absence of senior management.