Store Experience Leader – Customer Excellence & Ops

Sainsbury's Limited; Redditch; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Member offers

Job summary

Sainsbury's Limited in Redditch is seeking an experienced Customer Experience Manager to lead end-to-end store operations, from checkout to back of house, and to drive exceptional service for every customer. You’ll coach and develop a team, manage performance and scheduling, handle disciplinary matters, and step in as needed to keep the store running smoothly while delivering on KPIs.

Salary is dependent on experience and store size.

Qualifications

• Previous line management responsibilities in a fast-paced retail environment.
• Passion for customer service and coaching a team.
• Proven track record of delivering KPIs and customer satisfaction.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Disciplinary handling

Job description

Sainsbury's Limited in Redditch is seeking an experienced Customer Experience Manager to lead end-to-end store operations, from checkout to back of house, and to drive exceptional service for every customer. You’ll coach and develop a team, manage performance and scheduling, handle disciplinary matters, and step in as needed to keep the store running smoothly while delivering on KPIs.

Salary is dependent on experience and store size.