Store Customer Experience Lead - People & Ops

Sainsbury's Supermarkets Ltd; Bath; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Pension - employer match

Cycle to Work

Job summary

Sainsbury's Supermarkets Ltd. in Bath is seeking a Customer Experience Manager to lead store operations and deliver outstanding service. You will oversee checkout and front‑line operations, coach a team, and ensure KPI targets are met while maintaining a positive customer environment.

Role involves managing daily store performance, handling disciplinaries when needed, and stepping up to run the store during absence of senior leadership. A strong focus on people and customer care is essential.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service, coaching a team to do the same.
• Delivers KPIs or other performance indicators.
• Experience leading operations and managing performance and capability.
• Skilled at handling disciplinary and employee relations matters with fairness.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation ensuring customers are served to standard.
• Oversee petrol station operations where applicable.
• Lead people management, including performance, capability, disciplinaries and scheduling.
• In absence of senior management, provide direction and support to colleagues to deliver for customers.

Skills

People management

Customer service

KPI delivery

Leadership

Disciplinary handling

Job description

Sainsbury's Supermarkets Ltd. in Bath is seeking a Customer Experience Manager to lead store operations and deliver outstanding service. You will oversee checkout and front‑line operations, coach a team, and ensure KPI targets are met while maintaining a positive customer environment.

Role involves managing daily store performance, handling disciplinaries when needed, and stepping up to run the store during absence of senior leadership. A strong focus on people and customer care is essential.