Store Experience Leader

Sainsbury's; Ballymena; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Pension – company match

Cycle to Work

Wellbeing support

Colleague networks

Job summary

Sainsbury's is seeking an experienced Customer Experience Manager to lead store operations and deliver exceptional service. You will oversee the customer journey from checkout to back of house, ensuring commitments are met and standards are maintained.

You’ll manage front-end checkout, petrol station operations where applicable, and drive people management, performance, and scheduling to support a high-performing team focused on customer satisfaction and business results.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in fast-paced, customer-facing environments.
• Leadership in high-volume, fast-paced operations in retail or hospitality.
• Proven success delivering KPIs — sales, stock availability, customer satisfaction.
• Experience managing complex people matters with fairness and confidence.

Responsibilities

• Take responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments.
• Managing the front-end checkout operation, ensuring all customers are served in line with our expectations.
• Managing operations in our petrol station (If your shop has one).
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Leadership

Customer service orientation

KPI achievement

People management

Job description

Sainsbury's is seeking an experienced Customer Experience Manager to lead store operations and deliver exceptional service. You will oversee the customer journey from checkout to back of house, ensuring commitments are met and standards are maintained.

You’ll manage front-end checkout, petrol station operations where applicable, and drive people management, performance, and scheduling to support a high-performing team focused on customer satisfaction and business results.