Customer Experience & Store Operations Lead

Sainsbury’s Group; Little Cawthorpe; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension - employer match

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury’s Group is seeking a Customer Experience Manager to lead store-wide operations and a high-performing team. You will own the customer journey from checkout through back-of-house, ensuring service standards are met and customer commitments are fulfilled.

The role requires strong people leadership, a track record of improving KPIs, and the ability to coach a team in a fast-paced retail environment. Competitive benefits and career progression are offered.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Proven track record of delivering exceptional customer experiences with coaching others.
• Experience leading teams in dynamic, customer-facing environments.

Responsibilities

• Own the overall customer experience across the store from checkout to back of house, delivering on commitments.
• Manage the Front End checkout operation to ensure customers are served to expectations.
• Oversee petrol station operations where applicable.
• Lead people management including performance, disciplinaries, scheduling and pay accuracy.
• Occasionally take responsibility for running the store and directing colleagues to serve customers.

Skills

Leadership experience

Customer service obsession

KPI-driven performance

Disciplinary & ER handling

Team coaching & development

Operational management

Job description

Sainsbury’s Group is seeking a Customer Experience Manager to lead store-wide operations and a high-performing team. You will own the customer journey from checkout through back-of-house, ensuring service standards are met and customer commitments are fulfilled.

The role requires strong people leadership, a track record of improving KPIs, and the ability to coach a team in a fast-paced retail environment. Competitive benefits and career progression are offered.