Store Coach & Ops Lead – Luxury Beauty & Wellness

Rituals UK & Ireland (B Corp™); Harrogate; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Rituals onboarding programme

Monthly Kick-Off events

Bonus up to 12% of gross salary (16+ h

Employee discounts

Wellbeing perks

Growth opportunities

Job summary

Rituals UK & Ireland (B Corp™) in Harrogate is seeking a store-based role that blends coaching, sales, and operational duties. You’ll partner with the Store Manager on rota planning, assist with sales strategies, and help colleagues and customers enjoy a premium Rituals experience.

You’ll act as the product expert, handle complex questions, and embody our Feel Good Experience while managing inventory, cash handling, and back-office tasks.

Qualifications

• Similar level of experience in retail or customer service.
• Enjoys coaching and developing others.
• Comfortable with store operations and cash handling.

Responsibilities

• Partner with Store Manager on rota planning and sales strategies.
• Be the product expert and handle customer questions.
• Own the operations side including inventory and cash handling.
• Develop your team and drive sales in a fun, target-oriented way.
• Be a brand ambassador with a polished, luxury retail presence.
• Available to work during opening hours, including evenings and weekends.

Skills

People coaching

Retail experience

Customer service

Team leadership

Brand ambassador

Job description

Rituals UK & Ireland (B Corp™) in Harrogate is seeking a store-based role that blends coaching, sales, and operational duties. You’ll partner with the Store Manager on rota planning, assist with sales strategies, and help colleagues and customers enjoy a premium Rituals experience.

You’ll act as the product expert, handle complex questions, and embody our Feel Good Experience while managing inventory, cash handling, and back-office tasks.