Store Coach Designate: Lead & Elevate Customer Experience

Dunelm; Milton Keynes; Híbrido; GBP 25 000 - 33 000; Tempo integral

Resumo da oferta

Dunelm in Milton Keynes is recruiting a Store Coach Designate to cover stores around the M1 Corridor. This hands-on role focuses on operations, people leadership and delivering brilliant customer experiences.

You will coach store teams, drive customer acquisition and retention, maintain trading standards, and collaborate with regional leaders to grow the business while keeping processes compliant and efficient.

Qualificações

• Proven leadership experience in a retail environment.
• Strong coaching and people development skills.
• Customer-centric approach with a focus on delivering great shopping experiences.

Responsabilidades

• Grow local presence and customer base through store initiatives.
• Coach and empower store Hosts to deliver seamless multichannel service.
• Maintain trading standards and ensure compliance with store processes.
• Collaborate with Deputy Manager/Region leaders to execute campaigns and improve NPS.
• Foster a culture of ownership, progression, and teamwork across the store.

Conhecimentos

Leadership

Coaching

Customer focus

Commercial mindset

Process discipline

People development

Descrição da oferta de emprego

Dunelm in Milton Keynes is recruiting a Store Coach Designate to cover stores around the M1 Corridor. This hands-on role focuses on operations, people leadership and delivering brilliant customer experiences.

You will coach store teams, drive customer acquisition and retention, maintain trading standards, and collaborate with regional leaders to grow the business while keeping processes compliant and efficient.