Store Coach: Customer Experience & Stock Lead

Dunelm; Coventry; Hybrid; GBP 26,000 - 38,000; Part time

Job summary

Dunelm is offering a Customer Experience Manager (Customer Experience Coach) role covering the West Midlands, including Coventry, Rugby, and Nuneaton. You will deputize for the Store Manager, drive stock control and campaigns, and ensure an outstanding shopping experience across the store network.

The role requires previous retail management experience, strong focus on KPIs and stock management, and the ability to lead a ~30-strong team.

Qualifications

• Previous management experience in retail with a hands-on, commercial focus.
• Flexible part-time days offered, ideally Mon, Fri and Sat or Sun.
• Proven ability to improve business performance and meet KPIs.
• Passion for stock management.
• Passion for delighting customers with an unrivalled shopping experience.
• Team-oriented and able to coach and engage colleagues.

Responsibilities

• Trading the store to drive strong sales growth through campaigns and merchandising.
• Ensure customers have a great shopping experience via product recovery and pricing updates.
• Engrain stock routines to maintain high stock integrity and warehouse procedures.
• Lead by example and foster a positive culture and engagement.
• Direct line management of Team Leaders and a team of around 30 colleagues.
• Assist Store Coach and run store operations in their absence.

Skills

People management

Retail experience

Stock management

KPIs

Customer service

Job description

Dunelm is offering a Customer Experience Manager (Customer Experience Coach) role covering the West Midlands, including Coventry, Rugby, and Nuneaton. You will deputize for the Store Manager, drive stock control and campaigns, and ensure an outstanding shopping experience across the store network.

The role requires previous retail management experience, strong focus on KPIs and stock management, and the ability to lead a ~30-strong team.