Store Assistant Manager: Lead Shifts & Elevate Experience

Starbucks EMEA; Weston-super-Mare; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and food on shift

Bean stock options

Starbucks Global Academy training

Free coffee and 30% discount on food,

Non-specified local/national retailer"

Life assurance

Home Sweet Loan

Employee Assistance Programme

Recognition schemes

Career opportunities

Job summary

Starbucks Weston-super-Mare is seeking an Assistant Manager to lead shifts, drive commercial results and deliver exceptional customer experiences. You’ll manage KPIs, coach partners and ensure safety and brand standards across a fast-paced store environment.

You’ll influence team performance, deploy resources effectively, and lead initiatives and product launches while upholding Starbucks values and operational excellence.

Qualifications

• Experience leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• Champion mission and values to create the Starbucks experience for customers and partners.
• Translate metrics into actions while confidently managing people and operational priorities.

Responsibilities

• Lead shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Skills

Leadership experience

Team management

Customer service orientation

Job description

Starbucks Weston-super-Mare is seeking an Assistant Manager to lead shifts, drive commercial results and deliver exceptional customer experiences. You’ll manage KPIs, coach partners and ensure safety and brand standards across a fast-paced store environment.

You’ll influence team performance, deploy resources effectively, and lead initiatives and product launches while upholding Starbucks values and operational excellence.