Store Advisor, Düsseldorf

ON RUNNING; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

ON RUNNING is seeking a Store Advisor in Greater London to deliver outstanding customer experiences and drive sales in our premium retail store. You will guide customers through their shopping journey, maintain stock levels, and execute visual merchandising plans to reflect the brand’s standards.

The role requires 1+ years in retail or customer service, preferably in premium, luxury, or sports, with excellent communication and organizational skills.

Qualifications

• 1+ years of relevant retail or customer service experience, preferably in premium, luxury, or sports.
• Strong customer service orientation with ability to engage customers and resolve needs.
• Excellent organization and attention to detail.
• Excellent communication and ability to improve store processes.
• Willing to work weekends, evenings, and holidays.
• Fluent English with conversational German.

Responsibilities

• Provide exceptional customer service and drive sales in-store.
• Guide customers through their shopping journey to build a great experience.
• Maintain stock levels and assist with stock replenishment.
• Execute visual merchandising plans to reflect brand standards.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Attention to detail

Weekend/evening availability

German (conversational)

English fluency

Job description

In short

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your story

• You have 1+ years of relevant experience in retail or customer service, with background in premium, luxury or sports being a plus.
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• Ability to work weekends, evenings and holidays as needed.
• You are fluent in English and have a conversational level of German.