Stock Operations Manager - Birmingham

SELFRIDGES; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Stock Operations Manager to enhance stock efficiency and accuracy in a dynamic retail environment. This role involves leading a dedicated team, optimizing stock operations, and ensuring compliance with health and safety standards. The ideal candidate will be commercially minded, possess exceptional communication skills, and be passionate about delivering outstanding customer service. Join a forward-thinking company that values collaboration and leadership, and play a key role in driving performance and engagement within the retail team.

Qualifications

• Experience in stock operations and retail management.
• Strong leadership and team development skills.

Responsibilities

• Control stock file accuracy and ensure timely escalation of issues.
• Manage and lead your team, providing feedback and coaching.

Skills

Stock Management

Team Leadership

Communication Skills

Problem Solving

Customer Service

Job description

Stock Operations Manager - Birmingham

Job Introduction

A bit about the role

As a Stock Operations Manager, you will support the retail team by ensuring an accurate, timely, and efficient stock operation.

Responsibilities

• Control stock file accuracy by ensuring accurate processes, timely escalation, and follow-up actions.
• Ensure daily communication and feedback to wider retail teams on stock position and issues around stock holding.
• Support optimisation of both own bought and concession stock rooms, escalating risks to retail teams or health and safety as required.
• Regularly review, challenge, and re-allocate stock rooms based on business needs; ensure concessions are charged accurately for appropriate spaces.
• Manage and lead your team, providing regular feedback and coaching; recognise talent and development areas, creating plans to progress your team.
• Act on information and feedback from across the business, such as engagement surveys and team member feedback.
• Maintain department spaces to high standards, ensuring full compliance with trading standards, health and safety legislation, and store operating procedures.

About You

• Commercially minded, understanding the importance of stock efficiency and accuracy, with a clear plan to improve performance.
• Collaborative, with strong relationship-building skills with your team, stakeholders, and the wider community.
• Retail expert, experienced in fast-paced, customer-focused environments, bringing passion and knowledge to support your team.
• Good communicator, with a friendly and confident manner appreciated by customers, team members, and stakeholders.
• A leader, motivating and inspiring your team to deliver exceptional service and meet sales targets, leading by example.
• Organised and proactive, skilled in prioritising and maintaining team focus during change.
• Embodies our values as a trusted and respected colleague.

KPIs

People - absence, turnover, engagement, and opinion survey.

This role requires flexibility in work duties as needed by the business.

Application

Selfridges

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