Stock Operations Manager

Charlotte Tilbury Beauty Ltd; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative beauty brand as a Stock Operations Manager. This role is pivotal in ensuring operational excellence and managing stock processes efficiently. You will lead a team, drive performance, and enhance customer experiences through effective stock management. With structured career development and exclusive product launches, this position offers a unique opportunity to be part of a vibrant culture that values diversity and creativity. If you are passionate about retail operations and want to make a difference in a fast-paced environment, this is the perfect role for you.

Benefits

Structured Induction Programme

Career Development Support

Exclusive Product Launches

Rewards Platform Access

Life Assurance

Birthdays Off Work

Team Sales Incentives

Qualifications

• Proven experience in stock management and retail operations.
• Strong communication skills to liaise with team and stakeholders.

Responsibilities

• Drive operational success through team motivation and KPI achievement.
• Manage stock operations and ensure compliance with company policies.

Skills

Team Motivation

Operational Excellence

Effective Communication

Stock Management

Problem Solving

Education

High School Diploma

Relevant Experience in Retail

Job description

Stock Operations Manager, Harrods, Knightsbridge

Full-time position

About the Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role

Charlotte Tilbury Stock Assistant is a true operator. They thrive on operational excellence and ensuring our stock processes are managed as smoothly as possibly. They know time is of the essence – and how high demand our product is for our customer. They work behind the scenes to make magic happen whether it is processing deliveries, maintaining high stockroom standards and being the ultimate brand ambassador.

As a Stock and Operations Manager you will be...

• Driving operational success through motivation of the team to hit KPI target
• Drive profit protection through highlighting high stock volumes/slower selling lines to the business manager
• Management of stock operations assistants ensuring any delegated tasks are followed up and reviewed (if applicable)
• Effective communication through the leadership team to support knowledge to improve customer experience instore where stock or any operations may impact or have changes
• Implement any brand processes meeting required deadlines
• Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
• Management of the shop floor replenished system and review to adapt the needs of the business where necessary
• Monitor and log the use of testers weekly and order in accordance to needs
• Management of all deliveries ensuring these are processed accurately and in a timely manner with any discrepancies raised and followed up
• Completion and checks of all administrative tasks.
• Effective management of out of stocks to control instore lost sales
• Ensure the write off process for products comply with company policy and procedure, whilst limiting and reducing loss for the business is managed effectively and any flags are raised to the business manager

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!