Stock & Fulfillment Lead

Dunelm; Belfast City District; Hybrid; GBP 19,000 - 22,000; Full time

Job summary

Dunelm is seeking a Stock and Delivery Supervisor to lead a high‑performing team, keep shelves full, ensure stock integrity and oversee deliveries in a busy store. This hands‑on role focuses on operational excellence behind the scenes to support a smooth customer experience on the shop floor.

The role emphasizes strong stock control, accurate stocktakes, and hands-on involvement with Click & Collect, all with a commitment to first‑time accuracy and reliable service for every customer.

Qualifications

• Be customer obsessed and lead by example in every interaction.
• Celebrate wins to keep the team motivated to deliver great service.
• Hold regular one-to-ones, progress and career conversations.
• Support the Leadership Team in Engagement Action Plan.
• Create a winning culture that builds trust and motivation.
• Spot talent and help your team build their careers.

Responsibilities

• Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Make shopping simple and enjoyable by making sure our shelves are well-stocked and everything is merchandised, helping people find what they need with ease
• Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Create a safe and efficient workspace by keeping the warehouse tidy and organised - supporting a team that’s ready to deliver great service every step of the way
• Keep shelves full - manage deliveries and ensure clear handovers so the next shift can keep things moving and customers aren't left waiting
• Support a smooth Click & Collect experience by maintaining accurate stock records and a well-run back area, making it easier to pick orders quickly and correctly
• Investigate Click & Collect shorts daily - using analytics tools like PowerBI to understand what went wrong and how to fix it, helping improve the customer journey
• Walk the warehouse weekly with your Store Coach to spot opportunities that could enhance both team performance and the overall shopping journey
• Make a plan - use the Stock Focus Planner to map out your week, and ensure your team are informed and engaged so customers benefit from a well-run store
• Stay compliant - complete monthly stock self-audits to ensure everything's as it should be, supporting a reliable and trustworthy shopping experience
• Protect our profits - manage Less Than Perfect Stock carefully and make sure returns are processed with all the right info, helping us offer great value to customers

Skills

Customer focus

Stock management

Team leadership

PowerBI

Tools

PowerBI

Job description

Dunelm is seeking a Stock and Delivery Supervisor to lead a high‑performing team, keep shelves full, ensure stock integrity and oversee deliveries in a busy store. This hands‑on role focuses on operational excellence behind the scenes to support a smooth customer experience on the shop floor.

The role emphasizes strong stock control, accurate stocktakes, and hands-on involvement with Click & Collect, all with a commitment to first‑time accuracy and reliable service for every customer.