Store Experience Manager & Coach — Lead Stock & Service

Dunelm; Southampton; Hybride; GBP 27 000 - 36 000; Temps partiel

Résumé du poste

Dunelm Southampton is seeking a Customer Experience Coach to support stock control, merchandising and campaigns while deputising for the Store Coach in their absence.

You will lead a team of around 30 colleagues, maintaining high standards of customer service and ensuring smooth shopping experiences through effective stock routines and clear communication.

Flexibility is welcomed with part-time options; Monday, Friday and weekend coverage is preferred, reflecting a strong store-focused role.

Qualifications

• Experience managing a large retail team and driving stock control.
• Proven ability to hit KPIs and foster high store standards.
• Strong communication and team development skills.
• Passion for delivering excellent customer shopping experiences.

Responsabilités

• Trading the store to ensure strong sales growth through merchandising and campaigns.
• Ensure customers have a great shopping experience through updated POS and pricing.
• Instill stock routines to maintain high stock integrity and warehouse procedures.
• Lead by example and cultivate a positive culture and engaged team.
• Direct line management of Team Leaders and around 30 colleagues; cover for Store Coach when needed.

Connaissances

Stock management

Team leadership

Retail operations

Campaign planning

Customer experience

Description du poste

Dunelm Southampton is seeking a Customer Experience Coach to support stock control, merchandising and campaigns while deputising for the Store Coach in their absence.

You will lead a team of around 30 colleagues, maintaining high standards of customer service and ensuring smooth shopping experiences through effective stock routines and clear communication.

Flexibility is welcomed with part-time options; Monday, Friday and weekend coverage is preferred, reflecting a strong store-focused role.