Stock Condition Admin Coordinator (Hybrid)

Baily Garner LLP; Eltham; Hybrid; GBP 23,000 - 25,000; Part time

Benefits offered by this job

Hybrid working

Medicash health plan

Life assurance cover

Pension scheme

25 days annual leave

Birthday leave

2 paid CSR days

Professional development scheme

Sponsorship of professional fees

Job summary

Baily Garner LLP in Eltham seeks an Administration Assistant to support the Stock Condition Survey programme. You will coordinate resident appointments, manage surveyor diaries and ensure surveys are arranged efficiently with minimal tenant disruption.

Based in our Eltham office, you will report to the Head of Asset Information and provide broad administrative support while maintaining data protection standards and accurate records.

Qualifications

• GCSEs in Maths and English (or equivalent).
• Experience in a similar role, managing operations, scheduling works or operatives and providing administrative support.
• Strong written and verbal communication skills in English.
• Proficient in Excel, Word, Outlook, CRM and scheduling tools, particularly Excel to filter and export data (ability to use VLOOKUPS is an advantage).
• Strong organisational, scheduling, communication and interpersonal skills.
• Strong data analysis and process improvement skills.

Responsibilities

• Schedule and confirm stock condition survey appointments across the client’s housing portfolio.
• Act as the Admin Team’s first point of contact for residents, arranging surveys by phone, email and letter.
• Coordinate surveyors and contractors to optimise daily schedules.
• Maintain accurate appointment, cancellation and survey records using BG templates and software.
• Monitor survey targets and flag issues or delays.
• Lead assistant administrators and monitor performance against targets.
• Provide excellent service and address resident queries professionally.
• Provide administrative support to the Head of Asset Information and wider team.
• Comply with data protection and confidentiality policies.
• Support the Head of Asset Information in improving surveying strategies, processes, efficiency and accuracy.
• Use our intranet to help manage, forecast and issue stock condition programme fees accurately and promptly.
• Regular use of Excel for data entry, filtering and reporting etc.

Skills

Phone confidence

GCSEs Maths/English

Operations scheduling

Administrative support

Excel

Word

Outlook

CRM

Scheduling tools

Data analysis

Team leadership

Stock condition knowledge

Education

GCSEs Maths & English

Tools

Excel

Word

Outlook

CRM

Scheduling tools

Job description

Baily Garner LLP in Eltham seeks an Administration Assistant to support the Stock Condition Survey programme. You will coordinate resident appointments, manage surveyor diaries and ensure surveys are arranged efficiently with minimal tenant disruption.

Based in our Eltham office, you will report to the Head of Asset Information and provide broad administrative support while maintaining data protection standards and accurate records.