Assistant Administrator

Baily Garner; Eltham; Hybrid; GBP 23,000 - 25,000; Part time

Benefits offered by this job

Hybrid working

Medicash health plan

Life assurance cover

Pension scheme

25 days annual leave

Birthday leave

2 paid CSR days

Professional development scheme

Sponsorship of professional fees

Job summary

Baily Garner LLP in Eltham seeks an Administration Assistant to support the Stock Condition Survey programme. You will coordinate resident appointments, manage surveyor diaries and ensure surveys are arranged efficiently with minimal tenant disruption.

Based in our Eltham office, you will report to the Head of Asset Information and provide broad administrative support while maintaining data protection standards and accurate records.

Qualifications

• GCSEs in Maths and English (or equivalent).
• Experience in a similar role, managing operations, scheduling works or operatives and providing administrative support.
• Strong written and verbal communication skills in English.
• Proficient in Excel, Word, Outlook, CRM and scheduling tools, particularly Excel to filter and export data (ability to use VLOOKUPS is an advantage).
• Strong organisational, scheduling, communication and interpersonal skills.
• Strong data analysis and process improvement skills.

Responsibilities

• Schedule and confirm stock condition survey appointments across the client’s housing portfolio.
• Act as the Admin Team’s first point of contact for residents, arranging surveys by phone, email and letter.
• Coordinate surveyors and contractors to optimise daily schedules.
• Maintain accurate appointment, cancellation and survey records using BG templates and software.
• Monitor survey targets and flag issues or delays.
• Lead assistant administrators and monitor performance against targets.
• Provide excellent service and address resident queries professionally.
• Provide administrative support to the Head of Asset Information and wider team.
• Comply with data protection and confidentiality policies.
• Support the Head of Asset Information in improving surveying strategies, processes, efficiency and accuracy.
• Use our intranet to help manage, forecast and issue stock condition programme fees accurately and promptly.
• Regular use of Excel for data entry, filtering and reporting etc.

Skills

Phone confidence

GCSEs Maths/English

Operations scheduling

Administrative support

Excel

Word

Outlook

CRM

Scheduling tools

Data analysis

Team leadership

Stock condition knowledge

Education

GCSEs Maths & English

Tools

Excel

Word

Outlook

CRM

Scheduling tools

Job description

Job Title: Administration Assistant

Location: Eltham

Salary: £23,000-£25,000

Type: Contract until March (potential to extend to permanent upon review)

Hours: 8am-4pm

The Administration Assistant will play a vital role in supporting the effective delivery of the Stock Condition Survey programme. Based in our Eltham office, the position is primarily responsible for coordinating resident appointments, managing surveyor diaries, and ensuring that all surveys are arranged efficiently and with minimal disruption to tenants.

Reporting directly to the Head of Asset Information, the role also provides essential administrative support to the smooth operation of day-to-day activities and processes.

Who are Baily Garner?

With over 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 300 employees and offices in Eltham, Manchester, and Birmingham—delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more.

Our purpose is positively impact people’s lives. We achieve this by delivering exceptional service and creating opportunities that make a real difference—for our clients, end users, our people, and the planet.

What You'll Be Doing

• Schedule and confirm stock condition survey appointments across the client’s housing portfolio.
• Act as the Admin Team’s first point of contact for residents, arranging surveys by phone, email and letter.
• Coordinate surveyors and contractors to optimise daily schedules.
• Maintain accurate appointment, cancellation and survey records using BG templates and software.
• Monitor survey targets and flag issues or delays.
• Lead assistant administrators and monitor performance against targets.
• Provide excellent service and address resident queries professionally.
• Provide administrative support to the Head of Asset Information and wider team.
• Comply with data protection and confidentiality policies.
• Support the Head of Asset Information in improving surveying strategies, processes, efficiency and accuracy.
• Use our intranet to help manage, forecast and issue stock condition programme fees accurately and promptly.
• Regular use of Excel for data entry, filtering and reporting etc.

Projects working on

Stock Condition Surveys

Skills/Experience

• Confidence in speaking on the phone
• GCSEs in Maths and English (or equivalent).
• Experience in a similar role, managing operations, scheduling works or operatives and providing administrative support.
• Good written and verbal communication skills in English
• Proficient in Excel, Word, Outlook, CRM and scheduling tools, particularly Excel to filter and export data (ability to use VLOOKUPS is an advantage)
• Strong organisational, scheduling, communication and interpersonal skills.
• Strong data analysis and process improvement skills.
• Desirable: stock condition programme scheduling, invoicing and credit-control experience.
• Desirable: team leadership experience and social housing knowledge.

We offer a highly competitive package and this position has the potential for the right candidate to develop in the organisation and grow with us through ongoing training and development opportunities.

Benefits Package

• Hybrid working (potential to work from office and home after probation period)
• Medicash health plan (money back on your dental, optical, physio appointments and more)
• Life assurance cover (four times annual salary) for all colleagues.
• In-house mental health first aiders
• Pay reviews twice a year
• 25 days annual leave + bank holidays
• Birthdayleave
• Buy/sell annual leave
• Long-service leave\
• Scottish Widows pension and salary sacrifice (4.5% contribution matched)
• Professional development scheme
• Sponsorship of professional fees
• 2paid corporate social responsibility days

Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.

We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.

Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.