Team Leader

APCOA PARKING UK; Lincoln; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

28 days holiday incl Bank Holidays

Training & Development opportunities

Employee Discount scheme

Job summary

APCOA Parking UK in Lincoln seeks a proactive Team Leader for Parking Enforcement. You will supervise a team of Civil Enforcement Officers, ensuring operations meet contract requirements and KPI targets while maintaining client relationships.

Hours are 45 per week with a salary of £30,771 per year. You must have a full clean UK driving licence and strong people-management skills to motivate and develop the team.

Qualifications

• Experience supervising a team in a similar setting.
• Full clean UK manual driving licence.
• Strong people management and coaching skills.
• Ability to monitor KPIs and report performance.
• Excellent written and verbal communication.

Responsibilities

• Lead on-street enforcement staff to deliver duties.
• Deploy staff effectively and monitor operations.
• Review data and implement corrective actions.
• Coach and develop team members.
• Maintain client liaison and service standards.
• Set goals and conduct appraisals.
• Report KPI results to management.

Skills

Team management

Coaching

Communication

KPI monitoring

Client-facing

Driving licence

Job description

The Role

Team Leader - Parking Enforcement
Location: Lincoln

Hours: 45 hours per week

Salary: £30,771 per annum

Do you have experience supervising a team?

Do you have good people management skills?

Do you have a full clean, UK manual driving licence?

We are looking for a Parking Enforcement Team Leader to manage a team of Civil Enforcement Officers in Lincolnshire. As a Team Leader, you would be responsible for ensuring operational requirements and service level agreements are met throughout all aspects of the contract.

What will you do?:

• Manage your on-street team of enforcement staff to ensure they are performing their duties.
• Work on-street with your team to ensure staff are effectively deployed.
• Review performance data to ensure contractual conditions are met and implement corrective measures
• Motivate, praise and develop your team
• Ensure KPIs are reliably met by the enforcement team
• Make recommendations to management on service/operational issues
• Set goals, conduct appraisals and ascertain training needs for operational staff
• Maintain and uphold client liaisons.

What will you bring?:

• Experience as a previous civil enforcement officer or previous supervisor experience in a similar industry such as security or facilities.
• Be able to demonstrate team management skills including coaching, training and recruiting
• Experience working within a client facing role with good commercial acumen
• Experience of monitoring KPIs and preparing of reports
• Good written and verbal communication
• Hold a full clean, UK drivers licence.

What is on offer to you?:

• £30,771 per annum
• 28 days holiday per year including Bank Holidays
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme

Experience in being or knowledge of Civil Enforcement Officers and their role is essential for this position.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a inspiring work atmosphere where successes are shared. Staff have the growth prospects to fulfil their potential while aiming for excellence in their work