Statutory Trust Team Leader

UK Regulators' Network; Birmingham; On-site; GBP 65,000 - 85,000; Full time

Job summary

UK Regulators' Network seeks a Statutory Trust Team Leader to head a team of financial investigators within the Client Protection function. You will drive case progression, ensure Statutory Trust compliance, and lead quality assurance while coaching staff and coordinating with senior management.

You will monitor performance against KPIs and SLAs, support training, and engage with stakeholders across regulatory bodies to promote best practices.

Qualifications

• Experience leading a team of investigators or equivalents.
• Ability to drive performance against KPIs and SLAs.
• Proven coaching and training skills.

Responsibilities

• Lead a team of investigators to progress cases efficiently.
• Ensure compliance with Statutory Trust Rules and QA processes.
• Coach, monitor performance, and report to senior management.

Skills

Leadership

Coaching

Stakeholder engagement

Performance monitoring

Quality Assurance

Decision making

Job description

We have an exciting internal opportunity for a Statutory Trust Team Leader to join our Client Protection team. In this key role, you will lead a dedicated team of financial investigators, ensuring the efficient and effective distribution of practice money from intervened firms. If you’re ready to further your leadership journey and drive continuous improvement, this role is for you.

The role

As the Statutory Trust Team Leader, you will manage a team of Senior Financial Investigators and Financial Investigators, focusing on delivering high-quality case progression while ensuring compliance with Statutory Trust Rules.

You will be responsible for coaching and motivating your team to achieve key performance indicators (KPIs) and service level agreements (SLAs), using performance monitoring and personalised support to optimise individual and team outcomes. A significant aspect of this role involves collaborating with a range of stakeholders, including teams across the SRA, senior managers and intervention agents.

You’ll oversee the team’s Quality Assurance, ensuring correct use of processes and systems, while providing training, guidance, and case direction to the team. This role requires you to make informed decisions and keep senior management updated on team performance, forecasts, and high-profile cases. You’ll play a pivotal role in driving continuous improvement and promoting best practices within the team.

• Finance
• Investigator
• Legal
• Quality Assurance
• Regulation
• Stakeholder Engagement