Startup Accelerator Experience Lead

Royal Bank of Scotland; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Job summary

Royal Bank of Scotland is looking for an Accelerator Journey Manager in Milton Keynes. You will lead a vibrant hub, shaping experiences that bring the Accelerator brand to life both in-person and digitally, and you’ll help founders build momentum from registration through programme delivery.

The role focuses on creating connections, delivering events and workshops, and expanding influence across the bank and startup ecosystem.

Qualifications

• Ability to work collaboratively and influence decisions.
• Excellent organisation and time management; resilient under pressure.
• Strong programme and project management skills for structured delivery.
• Passion and drive to support entrepreneurship and deliver exceptional customer experiences.
• Working knowledge of the UK entrepreneurial landscape and ecosystem.

Responsibilities

• Manage the full customer journey from registration to programme delivery to ensure a smooth Accelerator experience.
• Be a visible, approachable presence to create an engaged and connected community within the hub.
• Assess entrepreneurs' challenges through informal 1:1 triage and guide them to appropriate tools, expertise and banking solutions.
• Oversee planning, logistics and administration of all programme activity and produce ROI reporting to demonstrate outcomes for each cohort.

Skills

Collaboration

Influence decisions

Organisation

Programme management

Customer experience

Job description

Royal Bank of Scotland is looking for an Accelerator Journey Manager in Milton Keynes. You will lead a vibrant hub, shaping experiences that bring the Accelerator brand to life both in-person and digitally, and you’ll help founders build momentum from registration through programme delivery.

The role focuses on creating connections, delivering events and workshops, and expanding influence across the bank and startup ecosystem.