Standards Assurance Lead – Digital & Customer Journeys

Reed Talent Solutions; Bedford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Interest-free season ticket loan

Cycle to work Scheme

Subsidised eye tests & flu jabs

Give as you earn scheme

Employee assistance programme (EAP)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Discounts portal

Job summary

Money and Pensions Service (MaPS) seeks a Standards Assurance Manager to assure Standards compliance across guidance services and customer journeys. The role focuses on digital services, dashboards and non-traditional journeys, operating in second and third-line assurance with emphasis on evidence-based findings and improvement actions.

The post requires deep knowledge of money and pensions guidance, strong analytical and stakeholder-management skills, and the ability to adapt assurance

Qualifications

• Strong knowledge of money and pensions guidance services and their delivery models, including digital.
• Experience in standards assurance, quality assurance, regulatory compliance or a comparable assurance environment.
• Experience applying assurance approaches across customer-facing services, including digital.
• Strong analytical skills to interpret assurance and performance information, identify themes and translate evidence into findings.
• Strong stakeholder engagement and communication skills with the ability to challenge and collaborate.

Responsibilities

• Apply Standards Assurance Model methodologies within assigned areas.
• Deliver risk-based sampling, testing and control assessment activity.
• Ensure consistent application of MaPS Standards across services and delivery partners.
• Provide informed challenge to service teams based on assurance findings and evidence.
• Lead performance management of Standards compliance with Customer Experience teams.
• Develop and adapt assurance methodologies for digital and non-traditional journeys.
• Maintain awareness of customer journeys across channels and apply proportionate assurance approaches.

Skills

Money & pensions guidance knowledge

Standards assurance

Digital / multi-channel experience

Analytical skills

Stakeholder engagement

Change management

Customer journeys across channels

Job description

Money and Pensions Service (MaPS) seeks a Standards Assurance Manager to assure Standards compliance across guidance services and customer journeys. The role focuses on digital services, dashboards and non-traditional journeys, operating in second and third-line assurance with emphasis on evidence-based findings and improvement actions.

The post requires deep knowledge of money and pensions guidance, strong analytical and stakeholder-management skills, and the ability to adapt assurance