Head of Policy and Technical Expertise

Civil Service World; England; Teletrabalho; GBP 90 000 - 120 000; Tempo integral

Resumo da oferta

The Money and Pensions Service (MaPS) is seeking an exceptional Head of Policy and Technical Expertise. Reporting to the Corporate Director of Service Experience, this role leads policy translation into service requirements and trusted guidance for customer-facing services.

You’ll oversee a team of specialists, shape strategic responses to legislation and regulation, and collaborate with government, regulators, industry bodies and senior leaders to improve financial wellbeing across the UK.

Qualificações

• Significant senior experience in money and/or pensions policy.
• Ability to translate complex legislation into strategic direction and service requirements.
• Proven track record influencing government, regulators, industry bodies and senior leaders.
• Experience leading multidisciplinary teams and building an inclusive, high-performing culture.

Responsabilidades

• Translate complex legislation and market developments into strategic recommendations and guidance.
• Lead a focused team of policy and technical experts.
• Bridge policy intent, customer need and service delivery to ensure trusted guidance.
• Monitor emerging risks and opportunities to keep MaPS compliant and responsive.

Conhecimentos

Leadership

Policy interpretation

Stakeholder engagement

Strategic thinking

Descrição da oferta de emprego

The Money and Pensions Service (MaPS) exists to deliver a clear and compelling vision: better financial futures for everyone in need. As an arm’s-length body sponsored by the Department for Work and Pensions, MaPS plays a central role in the UK’s financial wellbeing agenda, bringing together policy, delivery and innovation to ensure that people can access trusted guidance and make confident financial decisions throughout their lives. Through its work across pensions guidance, debt advice and money guidance, MaPS is shaping a more inclusive and resilient financial future for millions.

The Role

Against this backdrop, MaPS is seeking an exceptional Head of Policy and Technical Expertise. Reporting to the Corporate Director of Service Experience, this is a pivotal leadership role responsible for ensuring that MaPS’ customer-facing services are grounded in robust policy, trusted technical expertise and clearly defined guidance outcomes. You will translate complex legislation, regulation and market developments into strategic recommendations, service requirements and guidance positions that improve customer financial wellbeing.

Acting as MaPS’ authoritative source of policy and technical expertise, you will bridge the space between policy intent, customer need and service delivery. Leading a focused team of specialists, you will ensure MaPS anticipates emerging risks and opportunities and remains trusted, compliant and responsive across a changing financial landscape.

This is a rare opportunity to turn complex policy into services that improve people’s lives.

Experience Required

You will be a credible and accomplished leader with significant senior experience in money and/or pensions policy. You will bring the intellectual agility to interpret complex legislation and regulation, translating it into strategic direction, practical service requirements and meaningful customer outcomes.

With a strong track record of influencing government, regulators, industry bodies and senior leaders, you will combine sound strategic judgement with the confidence to challenge and advise. You will also have experience leading specialist or multidisciplinary teams, building capability and creating an inclusive, high-performing culture that is firmly focused on outcomes.

Money and Pensions Service (MaPS) is an arm’s-length body sponsored by the UK Department for Work and Pensions, with a mission to improve financial wellbeing across the UK. It provides free, impartial money, debt and pensions guidance, helping individuals make informed financial decisions at every stage of life. Through its consumer brand, MoneyHelper, MaPS supports millions of people each year with budgeting, debt management, retirement planning and financial education. In addition to direct public support, it works closely with government, employers, the financial services sector and third-sector organisations to deliver initiatives that improve financial capability and long–term financial resilience.

Closing date: 5pm Monday 9 November 2026