Staff Product Engineer – AI SaaS & Platform Lead

intercom; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Intercom is seeking a Staff Engineer to lead both backend and frontend systems, shaping architecture and technical strategy while mentoring engineers. You will collaborate with designers, product managers, researchers, and data analysts to deliver scalable SaaS solutions.

This role emphasizes agility, reliability, and continuous deployment, with hands-on development and architectural leadership. You’ll influence hiring and career growth, and help raise technical standards across the team.

Qualifications

• Deep knowledge of distributed systems and architectural design.
• Experience leading a technical team as the primary leader for 2+ years.
• Proficiency in at least one high-level language (e.g., Ruby, Python, Perl).
• Experience collaborating with product, design, and data teams to deliver customer value.

Responsibilities

• Contribute to technical architecture as we scale our services.
• Balance agility with scalability and availability; support continuous deployment.
• Lead all phases of software development, with hands-on work and architecture leadership.
• Build with industry-leading developer tools and AI-assisted workflows.
• Play an active role in hiring, mentoring, and career development of engineers.
• Raise the bar on technical standards, reliability, and operational excellence.

Skills

Distributed systems

Technical leadership

High-level language proficiency

Product collaboration

SaaS product experience

Impact-driven work

Job description

Intercom is seeking a Staff Engineer to lead both backend and frontend systems, shaping architecture and technical strategy while mentoring engineers. You will collaborate with designers, product managers, researchers, and data analysts to deliver scalable SaaS solutions.

This role emphasizes agility, reliability, and continuous deployment, with hands-on development and architectural leadership. You’ll influence hiring and career growth, and help raise technical standards across the team.